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Project preferences

Each project can be configured with its own branding and preferences to control its behavior. These settings help maintain consistency and streamline project management according to your specific needs.

Project roles​

Projects can be configured to:

  • Respond to customer queries as a support agent
  • Engage in two-way conversations by both asking and answering questions
  • Match your brand's communication style and tone

Customizable settings​

Fine-tune your project's behavior with:

  • Questionnaires and conversation flows
  • Custom role definitions and personas
  • Tone and style preferences
  • Additional context-specific prompts

These configurations ensure consistent and on-brand interactions across all customer engagements.